With an original receipt, you may receive the original form of payment. The original price is only refunded when a Von Maur receipt is included with the return.
With a gift receipt, you may receive credit to your Von Maur charge or receive a merchandise credit.
Without receipt, you may receive credit to your Von Maur charge or receive a merchandise credit. Please note, price may vary if receipt is not included in the return package.
We will gladly accept your return at any of our Von Maur stores. If you would like to return your product by mail, please follow the below instructions:
• Do not discard the original shipping package.
• Locate the shipping label on the outside of the original package.
• Peel off the top label to expose FREE* return shipping label underneath.
• The original receipt or copy of receipt must be included with the return or exchange, along with a note of instruction.
• The package may be dropped off at any authorized FedEx location.
• The tracking number for the return package should be noted for your records. This tracking number can be used to locate your package while in transit and verify when the package has been delivered to Von Maur.
• Please allow 2 weeks for your return/exchange to be processed in our warehouse.
*Free return shipping is available with online orders only.
If you have discarded your original shipping box and do not have the free return label, please contact Customer Service at 1-877-VON-MAUR or
1-877-866-6287 for further assistance.
Price Adjustment Policy
An adjustment may be granted within 14 days of purchase if the item was purchased online and it still available on the website.
Legal Notice Usage Policy
This Web site is owned and operated by Von Maur, Inc. ("Von Maur") The Web site address for Von Maur is http://www.vonmaur.com and the mailing address is 727 Veterans Memorial Parkway, Davenport, Iowa 52806
Any user of this Web site agrees that access to and use of this Web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user's own risk. These terms and conditions further are subject to change at any time without prior notice.
All content, graphics, code and software used on or incorporated into this Web site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Von Maur, and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to the placement of an order or shopping with Von Maur. Any other use of this Web site or content, graphics code, software or information contained in this Web site is strictly prohibited without Von Maur's written permission.
This Web site could inadvertently contain typographical errors or inaccuracies and may not be complete or current. Von Maur reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that errors, inaccuracies or omissions could relate to pricing and availability of products, and, therefore, we must reserve the right to cancel, or refuse to accept, any order placed based on incorrect pricing or product availability. We apologize for any inconvenience.
This Web site, and any information or content on this Web site, are provided "as is", "where is" and "with all faults". Von Maur makes no representations or warranties of any kind, whether express or implied, with respect to this Web site or content or information available on or through this Web site. Except as otherwise provided under applicable laws, Von Maur, and its affiliates, directors, officers, employees, agents, contractors, successors or assigns of each, shall not be liable for any damages whatsoever arising out of or related to the use of this Web site or any use or misuse of this Web site or any orders made or attempted to be made through this Web site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Von Maur is notified in advance of the potential for any such damages.
Von Maur's pages, headers, graphics, buttons, images, descriptions and all other content on this Web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights, or licenses, held by Von Maur, Inc or its subsidiaries. Other trademarks, product names and company names or logos used on this Web site are the property of their respective owners and are used with permission. Except as expressly authorized, the use or misuse of any copyrighted material, trademarks, trade names, logos, images, graphics or content from this Web site is strictly prohibited.
Please note that any information, suggestions, comments, ratings or reviews posted on this Web site or sent to Von Maur will become the property of Von Maur, and you grant Von Maur an irrevocable, perpetual and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever.
Von Maur reserves the right, and has no duty, to monitor, and edit or remove any information, suggestions, comments, product ratings or reviews ("Reviews") posted by users on this Web site. Users are solely responsible for the content of Reviews posted on or through this Web site, including accuracy, and for the consequences of submitting and posting Reviews. Users should be careful about Reviews or opinions provided by others, and the use of any Reviews is solely at your own risk. Von Maur is not responsible for, and we do not endorse, any Reviews, opinions, advice, suggestions or recommendations posted or sent by users and we do not, and cannot, guaranty the accuracy or appropriateness thereof. Von Maur specifically disclaims any liability in connection with any Reviews or the contents thereof. Reviews may not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right and Reviews may not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of this Web site. Von Maur reserves the right to edit or remove any Reviews at any time in its sole discretion.