Where can I ship a package to?
Von Maur orders can be shipped to anywhere within the continental United States including Hawaii and Alaska. Von Maur does not currently ship to US Territories or APO/FPO addresses.*
*Select products are not available for shipping to Hawaii.
How do I track my order?
Once your order has been shipped, an automatic email with the tracking number is sent to the email address provided. Click on the tracking number to be re-routed to www.vonmaur.com to track status updates. Vonmaur.com ships all packages via FedEx.
Please keep in mind, your tracking number will not be activated until FedEx has scanned in the package.
When will I receive my order?
Please note that all packages are shipped via FedEx. Please allow 1-3 business days for order fulfillment and an additional 1-5 business days for delivery
**FedEx does NOT deliver overnight shipments during weekends or holidays.
**Please note that overnight orders must be submitted by 12:00pm CST Monday-Friday in order to be shipped the same day. Orders after 12:00pm and those placed on Saturday & Sunday will be processed the following business day.
Standard shipping - Free – FedEx Home Delivery 1-5 days for delivery
Standard Overnight delivery by 5:00pm - $35 – FedEx Express
Priority Overnight delivery by 1:00pm - $45 – FedEx Express
Can I place an order using an International Credit Card for my payment method?
At this time, Von Maur does not accept International Credit Cards for online purchases. International Credit Cards may be used in stores only.
How do I know my order went through?
Once your order has been received, an automatic email is sent to the email address provided confirming an order was placed. The checkout screen will also confirm the order was successfully completed. There is an issue with your order if the submit button was clicked but the checkout screen did not say the order was confirmed. If the order was placed onto a bankcard, your banking institution will hold the funds for each time the submit button was clicked, even if your order did not successfully go through. These funds will fall off of your account within 3-5 business days, depending on the banking institution. Please contact said banking institution with any questions on unsuccessful bankcard order attempts. Information must match exactly what the bank has on file.
Some explanations for bankcard orders not going through are:
· Billing address provided does not match exactly what bank has on file
· Any part of the billing name or address was keyed incorrectly
· The account number was keyed incorrectly
· The expiration or CVN number was keyed incorrectly
**Please note that if the checkout screen does not show the order was confirmed and an email was not received your order has not been accepted. For security reasons, orders will not be accepted if any of the necessary information does not match exactly what the bank has on file or if any of the information was keyed in error.
I am prompted to input a CVN number, but my Von Maur charge doesn’t have one. What is this?
For security purposes all cards now have a 3-digit code on the back. If your card doesn't have this 3-digit code and this is your first online order with Von Maur simply leave the field blank and your order will be processed. Once your order is complete our credit department will be notified and a new charge with a CVN code will be sent out. Von Maur will allow this field to be blank only for the first order and any future orders will need to have the security code added.
How do I add a gift message or gift-wrap?
Von Maur offers free gift-wrapping perfect for any occasion. Select the gift occasion and message while items are in your shopping bag. Simply click on “Gift Wrap & Messages” to include gift-wrap and a special message. Simply click on the item to move it into a gift box. Once the gift-wrap and message are complete click on "update message." Please note that the gift recipient will NOT be made aware of the gift givers name unless it is included on a personalized gift message.
Can I purchase a gift card online?
Gift cards are available for purchase online or in any store location. The gift card icon is located in the middle of the footer on the homepage. Gift cards are available in traditional gold or holiday red.
I want to ship multiple items to different addresses. Can I do this within the same order?
All items must be shipped to the same address within an order. A separate order will need to be placed for each shipping destination.
Why did an item disappear from my shopping bag?
Items are removed from a shopping bag if another customer added the item to their shopping bag and began the check-out process.
What if the size/color I need is not available for purchase?
If a specific size or color cannot be placed into your shopping bag that specific item is not available for purchase online, however it may be available at one of our other store locations. Please continue to check back as our inventory levels are updated.
Are size charts available?
Size charts are available for a very limited amount of items. If a size chart is available it will be under the “alternate view” tab beneath the product image. We are unable to offer a generic size chart for all products as no two brands offer identical sizing.
How do I make a return or exchange?
With an original receipt, you may receive the original form of payment. The original price is only refunded when a Von Maur receipt is included with the return.
With a gift receipt, you may receive credit to your Von Maur charge or receive a merchandise credit.
Without receipt, you may receive credit to your Von Maur charge or receive a merchandise credit. Please note, price may vary if receipt is not included in the return package.
We will gladly accept your return at any of our Von Maur stores. If you would like to return your product by mail, please follow the below instructions:
• Do not discard the original shipping package.
• Locate the shipping label on the outside of the original package.
• Peel off the top label to expose FREE* return shipping label underneath.
• The original receipt or copy of receipt must be included with the return or exchange, along with a note of instruction.
• The package may be dropped off at any authorized FedEx location.
• The tracking number for the return package should be noted for your records. This tracking number can be used to locate your package while in transit and verify when the package has been delivered to Von Maur.
• Please allow 2 weeks for your return/exchange to be processed in our warehouse.
*Free return shipping is available with online orders only.
If you have discarded your original shipping box and do not have the free return label, please contact Customer Service at 1-877-VON-MAUR or
1-877-866-6287 for further assistance.
Where is the nearest authorized FedEx location to drop off my return package?
Authorized FedEx locations are listed at https://www.fedex.com/locate/. Please note the tracking number that is assigned to your package. This tracking number can be used to locate your package while in transit and verify when the package has been delivered to Von Maur, Ecommerce.
How do I return or exchange a purchase from a store location?
With an original receipt, you may receive the original form of payment. The original price is only refunded when a Von Maur receipt is included with the return.
With a gift receipt, you may receive credit to your Von Maur charge or receive a merchandise credit.
Without receipt, you may receive credit to your Von Maur charge or receive a merchandise credit. Please note, price may vary if receipt is not included in the return package.
We will gladly accept your return at any of our Von Maur stores. If you would like to return your product by mail, please direct the return to the following address:
Von Maur
Attention: E-Commerce Returns
727 Veteran’s Memorial Parkway
Davenport, IA 52806
• Please document the tracking number for return shipments.
• Please ensure your name and address are included with your return. If you are using a shipping company to mail back the package, their information will show up as the return address provided. If this is the case, a note must be enclosed with the return customers full name and address so we can mail back the return receipt.
• Please ensure returns are placed into an additional box or bag. Please do NOT attach tape or the address label to product boxes.
• The original receipt or copy of receipt must be included with the return or exchange, along with a note of instruction.
• Please allow 2 weeks for your return/exchange to be processed in our warehouse.
What is the price adjustment policy?
Within 7 days, an adjustment may be granted when the original receipt is present and the exact item (same size and color) is in the store at first markdown. Sale merchandise will not be adjusted.
What is the Auto-Replen Program?
The Auto-Replen Program is an Automatic Replenishment Program that is offered online for select men’s and women’s beauty and fragrance items. Annually, we will offer a gift with purchase reserved only for our replenishment program members.
Learn more >>How does the Auto-Replen Program work?
Customers must create a profile with their saved Von Maur Charge information. Once a beauty and fragrance purchase is made online, customers will be able to schedule their next replenishment order. Automatic replenishment orders can be scheduled at the customers convenience, with delivery every month, two months, three months, six months or year.
Learn more >>What is the Von Maur legal notice on usage of the website by customers and vendors?
Please visit our Legal Notice Usage Policy at
Policies for more information on Von Maur’s legal rights in regards to this website.